Terms Of Trade

When you shop at giomiostudio.com, you will receive an order confirmation via email. When your order is ready to be shipped, or when your Click & Collect order is ready for pickup, you will receive an update by email. Your order is only binding when we send a confirmation that the order is ready for shipping or pickup. The terms and conditions of purchase apply to consumer purchases of goods at giomiostudio.com

Complaint options

If you, as a consumer, wish to make a complaint about your purchase, you should first contact us via e-mail: mette@giomiostudio.com. We will do our best to find a solution together with you.

If we are unable to find a solution, you can submit a complaint to:

Nævnenes hus - Danish Centre for Complaint Resolution
Toldboden 2
8800 Viborg
www.naevneneshus.dk

You can also use the European Commission’s online complaint portal, which is particularly relevant if you are a consumer residing in another EU country.

Submit your complaint here: https://ec.europa.eu/odr

Gio Mio Studio
DK Vat No.: 45184765
Nymarks Allé 173
8320 Mårslet
Denmark
Phone: +45 29 43 78 20
E-mail: mette@giomiostudio.com